Article 1: Purpose and scope of personal information collection
The main data collection on the website includes: full name, email, phone, customer address. Customers do not have to worry about the security of personal information because the website only collects and stores the information that the customer enters and provides above without having to set up a login account. This is the information that we need customers to provide mandatory when sending information for advice or want to buy products and for us to contact customers on the website to ensure the interests of consumers.
Article 2: Scope of information use
We use customer information to:
- Contact to advise customers about the company's products
- Provide information about products to customers if required by customers;
- Send marketing emails, promotions about the goods we sell
- Contact and deal with customers in special cases
- Do not use personal information of users other than for the purpose of contacting and consulting related to the company's products.
- At the request of judicial authorities, including: Procuracy, court, investigation police agency related to certain law violations of customers.
Article 3: Information storage period:
Members' personal data will be stored until the administrator requests to cancel. Remaining in all cases member personal information will be kept confidential on our server.
Article 4: Subjects that have access to customers' personal information fall into one of the following cases:
- Employees of the company
- Partners have signed a contract to perform a part of the Company's services. These partners will receive information according to the contractual agreement (maybe part or all of the information depending on the terms of the contract) to assist users in using the services provided by the Company.
- Address of the unit managing and collecting personal information:
Iri factory Vina Import and Export Co., Ltd
Address: Doai Hamlet, Hong Lac Commune, Thanh Ha District, Hai Duong Province
Phone: 02203 917 099
Email: sales@irifactory.com
Article 5: Means and tools for customers to access and modify their personal information:
- Customers only need to leave personal information as mentioned above without setting up an account to log in, so the information provided by customers cannot be edited.
- In case the customer sends the wrong information and wants to correct it, he will have to re-send the information from the beginning.
Article 6: Mechanism for receiving and settling customer complaints
- Any dispute arising between the Company and the User will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People's Court for settlement.
- When it cannot be resolved through negotiation or conciliation as above, the violated party gathers evidences such as emails, messages ... and contacts the Company. The company will contact the complainant to resolve.
- If the case exceeds its competence, the Company will propose to transfer the case to the competent authorities. In this case, the Company still coordinates support to best protect the violated party.
- Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
- Do not use, do not transfer, provide or disclose to any third party about the member's personal information without the consent of the member.
- In the event that the information server is attacked by a hacker leading to the loss of member's personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notification. members are known.
- Absolute confidentiality of all members' online transaction information, including invoice information, accounting, and digitized vouchers.
Article 7: Terms of commitment
Iri factory Vina Import-Export Co., Ltd., together with organizations, individuals and businesses using the services provided on the website commit to comply with the provisions and terms of this agreement.
Any violation of this agreement will be responsible before Iri factory Vina Import-Export Co., Ltd and Vietnamese law.
All communications and exchanges should be sent to:
Iri factory Vina Import and Export Co., Ltd
Address: Doai Hamlet, Hong Lac Commune, Thanh Ha District, Hai Duong Province
Phone: 02203 917 099
Email: sales@irifactory.com
